AOL – Bad News All Around

photo by optovox on Flickr, check out his giant fish art bike made with recycled AOL CDs!
There’s much ado about AOL (formerly America Online) these days. Blogs have been buzzing for weeks about AOL’s recent security blunder – publicly releasing over search records on 650,000 users, which evenutally resulted in their CTO’s resignation which was widely reported this morning.
“If you are an AOL customer, I feel sorry for you.” says Michael Arrington in his article in early August, AOL Proudly Releases Massive Amounts of Private Data, and continues, “AOL is hitting bottom when it comes to brand image. This story comes on the heels of the recorded phone call with customer service disaster as well as a just-in story about a woman who is unable to cancel her deceased father’s AOL account, nine months after his death.”
As if that weren’t enough, I recieved notice through my webhost this afternoon that an email alias I set up for a friend (so email @theirdomain.com could be forwarded to their AOL account) wouldn’t work anymore because AOL’s technologically stunted anti-spam measures automatically block all of Dreamhost’s IP addresses because they don’t target only the original spammers.
This is just another slap in the face, as far as I’m concerned. In August of 2005, America Online settled with the office of NY Attorney General Eliot Spitzer over complaints about how arduous AOL made it to cancel service. Consumerist posted AOL’s Retention Manual that instructs it’s customer service reps on how to make it difficult for people to unsubscribe. Before that there was their preposterous email tax idea where you pay them to ensure your doesn’t get tossed in the spam bucket.
I was suprised to find only 28,000 hits for the literal string “i hate aol” on Google. I searched for “i love aol” and was shocked to see almost 26,000 results…but then I started reading some and many turned out to be satirical citing reasons like “an endless supply of coasters” and I Love AOL = I Love ‘All Outdated Logic”.
Related:
AOL on Wikipedia – company history, major events and general info
AOL Chief Technology Officer Resigns – New York Times
Heads Roll At AOL – TechCrunch
The 25 Worst Tech Products of All Time – PCWorld Magazine (guess who’s number 1!)
No More AOL CDs – a website that collects AOL CD’s with plans to dump them at AOL headquarters when they reach a million.



